Refund policy
🔒 REFUND, RETURN & EXCHANGE POLICY
We want you to have a smooth experience with Winnink. If there’s an issue with your order, we’re here to help.
We offer replacements in the following cases:
- Damaged product received
- Incorrect product received
- Manufacturing defect
- Item lost in shipment (with valid proof)
Timeframe
You must notify us within 48 hours of delivery.
Requests made after this period will not be accepted.
How to Request a Replacement
Email: contact@winnink.com
Your email must:
- Include “Returns” and your Order Number in the subject line
- Include clear images or a short video of the issue
- Clearly show the original packaging and shipping label with customer details
Verification & Replacement
Once your request is reviewed and approved:
- A replacement will be processed
- You will receive a tracking link via email once dispatched
Return Shipping (If Applicable)
In certain cases, we may require the product to be returned.
- Do not ship anything before contacting us
- Once approved, we will share the return address
If a return is required:
- The product must be sent at your own expense
- The product must be unused, unwashed, and in original packaging with tags intact
Return Process
- Pack the product securely in its original condition
- Ship via courier or registered post
- Email us:
- A clear image of the courier receipt
- Tracking number / Airway Bill (AWB)
Size & Fit Policy
Please check the size chart carefully before placing your order.
- We do not accept returns or exchanges for size issues
- Minor size variations (0.5–1 inch) may occur
Non-Returnable Items
The following items are not eligible for replacement unless defective:
- Hoodies
- Mugs
- Coasters
- Mousepads
- Notebooks
- Accessories
Refunds
Refunds are only issued in the following cases:
- A replacement is not possible
- The order is cancelled before dispatch
Approved refunds (if any) will be processed to the original payment method.
Contact
For any issues, contact:
📧 contact@winnink.com