Refund policy

šŸ”’ REFUND, RETURN & EXCHANGE POLICY

We want you to have a smooth experience with Winnink. If thereā€™s an issue with your order, weā€™re here to help.

We offer replacements in the following cases:

  • Damaged product received
  • Incorrect product received
  • Manufacturing defect
  • Item lost in shipment (with valid proof)

Timeframe

You must notify us within 48 hours of delivery.
Requests made after this period will not be accepted.

How to Request a Replacement

Email: contact@winnink.com

Your email must:

  • Include ā€œReturnsā€ and your Order Number in the subject line
  • Include clear images or a short video of the issue
  • Clearly show the original packaging and shipping label with customer details

Verification & Replacement

Once your request is reviewed and approved:

  • A replacement will be processed
  • You will receive a tracking link via email once dispatched

Return Shipping (If Applicable)

In certain cases, we may require the product to be returned.

  • Do not ship anything before contacting us
  • Once approved, we will share the return address

If a return is required:

  • The product must be sent at your own expense
  • The product must be unused, unwashed, and in original packaging with tags intact

Return Process

  1. Pack the product securely in its original condition
  2. Ship via courier or registered post
  3. Email us:
    • A clear image of the courier receipt
    • Tracking number / Airway Bill (AWB)

Size & Fit Policy

Please check the size chart carefully before placing your order.

Exchanges are available only for defective, damaged, incorrect, or approved replacement cases. We do not offer exchanges for change of mind or sizing.

  • We do not accept returns or exchanges for size issues
  • Minor size variations (0.5ā€“1 inch) may occur

Non-Returnable Items

The following items are not eligible for replacement unless defective:

  • Hoodies
  • Mugs
  • Coasters
  • Mousepads
  • Notebooks
  • Accessories

Refunds

Refunds are only issued in the following cases:

  • A replacement is not possible
  • The order is cancelled before dispatch

Approved refunds (if any) will be processed to the original payment method.

Contact

For any issues, contact:

šŸ“§ contact@winnink.com

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