FAQs
Order FAQs
Is my order confirmed?
Check the order page and your inbox first. We will make sure you receive an email and message on your registered mobile number of order confirmation. You could also contact us and we will definitely get back to you.
When will my order be shipped?
3-4 Working Days (this does not include Sundays) is the duration it usually takes to dispatch your order. There may be certain cases when, due to unforeseen reasons, it may take around 7-10 days to ship your order. In such a case, we will update you immediately.
When will my order be delivered?
Your order will be delivered within approximately 4-7 working days from the day of shipping, depending on your location. You will be sent a tracking link via email and an SMS on your registered mobile number.
Delivery time is impacted by products ordered, size of order, transportation and your location. If there are any delays, you will be intimated of the same. Please do contact us if you are facing any other issues related to your order delivery.
What are the charges on shipping?
Shipping charges will be applicable on orders below ₹800. This will be calculated on the checkout page. Shop for products worth above ₹799 to avail of free shipping.
How do I track my order?
An email and SMS will be sent to your registered email address and phone number, respectively, after your order has been shipped. You can find your unique order tracking number, tracking page link and details of the service provider contained in these. Make sure you provide the correct email address and phone number to ensure smooth service.
If you are having trouble reading the emails or if you have not received any updates, please get in touch with us immediately.
I don’t want the package to carry an invoice/amount as it is a gift. Can this be done?
Unfortunately, this is not possible. Invoices are mandatory with every order as per Indian Government regulations.
I have received a damaged product, what should I do?
Our sincere apologies if you have received a damaged product. In case of such an unfortunate event, please initiate a return by contacting us immediately and we will resolve the issue as promptly as possible. Remember to attach a picture of the damage in the product and provide us with the order number and a brief description of the issue you are facing for our better understanding.
For more information, take a look at our Returns and Refund Policy.
Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available on all orders. A charge of ₹50 will be applicable on COD orders.
Returns & Refunds FAQs
What are your terms regarding returns/refund policy?
Our policy lasts for 4 days from the day you receive your order. If 4 days have gone by since you received your order, unfortunately we cannot offer you with returns or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. Note: It must also be in the original packaging with shipping label.
To complete your return, we require a receipt or proof of purchase.
Read about our simple Returns and Refunds process here.
Will I have to pay to return the products?
Yes, you will have to bear the postal charges for sending your products back to us.
Where do I send the products to be returned?
Products to be
returned are to be sent by you at your own expense.
After contacting us containing proof of the damage/loss/defect in your order, along with original packaging, shipping label and tags, we will share the address that you have to send your returns to. Follow the following steps:
1. Mail the product in its original condition (unwashed, altered or worn) along with original packaging, shipping label and attached tags intact to us via Courier or registered post.
2. Email us a picture of the Courier Receipt containing the Airway Bill Number and tracking details.
What products cannot be returned/exchanged?
No returns/refunds will be accepted for the following products: Hoodies, Posters, Mobile Covers, Mugs, Magic Mugs, Coasters, Mouse Pads, Pop Grips, Button Badges and Notebooks.
In case of any sort of manufacturing defect, you can mail us (contact) and we will provide you with a resolution at our sole discretion.
Can a pickup be arranged from my address?
Unfortunately, no, we do not offer this service at the moment.
How do I cancel my order?
You can cancel an order that has not yet been shipped by sending us a request through our contact form.
After your order has been shipped, it cannot be cancelled and our Return Policy is then applicable.
Payments FAQs
What should I do if my payment fails?
If your account has been debited after a payment failure, it is normally credited back to your bank account within 10 business days. In case of any further clarification, please
contact us.
Is it safe to make payments using Net Banking, Debit Card or Credit Card?
Yes, it is absolutely safe. All Credit Card, Debit Card, and Net Banking transactions are processed over a secure encrypted connection through trusted and secure payment gateways.